the first one says, "did you hear that?"
The second one says, "what?"
"That boom - it was loud, didn't you hear it?"
"Of course I did..."
"Then why'd you say what?"
"What is it, that's what I was asking..."
"How should I know - but we both heard it..."
"If we didn't we're both hearing things..."
From one meaning to the next in one sentence,
one says, didn't get it, the other says, got it
but what was it. How fast can confusion
get into the mix? Pretty fast...
In an age when we talk across the globe
this means that it is possible to have
enormous misunderstandings happen
so quickly, and so intensely, that by
the time they've calmed down to
getting the point, lines have been
crossed that shouldn't have been.
So are there any references that you
know about, which address such?
I've been personally blessed by Mari
Smith's work, "The New Relationship
Marketing," which it seems to me gives
us a really decent reference about how
to handle online communications. If
you haven't seen it you might want
to pick up a copy. In fact Mari has
scheduled a special presentation webinar
with Guy Kawasaki- below-
which if you can make it will bless
your life- guaranty it.
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